Help Centre

Picking up your order from a pickup point

Michael Duncan
Michael Duncan
  • Updated

Delivery companies may take your order to a local pickup point after a failed delivery attempt, or if you request this via the tracking link we provide you in our dispatch confirmation email.

If this happens, they'll usually pop a card through your letterbox advising you where you can collect you order. 

Can someone else pickup my parcel?


Yes, in addition to their own ID, that person must also bring a copy or photo of the ID of the actual recipient so that we can check the name and details with what is on the parcel.

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