Help Centre

I’ve been charged more than once

Michael Duncan
Michael Duncan

Many banks display charges immediately when an attempt for payment is made, even if that payment fails. Most of the time, failed payment attempts appear as pending charges; however, some banks display them as regular charges. These charges, regardless of their status, appear for a short period of time before they are reversed. 

The amount of time the charge will appear on your account depends on your bank, but is typically 3-5 business days. If a charge remains on your account for more than 5 business days, please contact us.

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