Help Centre

How do I return an item?

Michael Duncan
Michael Duncan
  • Updated

If you're not 100% satisfied with your purchase, you can return it to us within 30 days of receipt for a refund.

Items must be..

  • In their original condition and able to be resold at full price
  • Complete in their original packaging, which is also in good condition
  • Not used, installed or modified in any way
  • Returned within 30 calendar days of receipt

How do I request a return?

You can request a return by going our returns portal. You'll need your order number and email address handy.

How do I send items back?

Own courier
  • Send items back using your own courier or post at the post office
  • Please note, we can't be responsible for any loss or damage when using your own courier - so please make sure your return is insured
Drop off
  • We'll send you a DPD or Evri pre-paid returns label so you can take your return to your nearest drop-off point
  • You'll need access to a printer to print off your returns label and attach it to your return
  • This service costs £12.50 per box, you don't need to pay this upfront, instead we'll deduct this from your final refund amount

Please note, that unless an item was received damaged or faulty, you are responsible for the cost of returning items and we're unable to cover or refund the cost of returning items to us.

Returning an item that's damaged or faulty

If you’ve received a damaged, faulty or incorrect item, please refer to our guides below:

This return policy is known as a voluntary returns policy and is offered in addition to your statutory rights. If you’re within 14 days of delivery, you can request a cancellation under the Consumer Rights Act.

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